Terms & Conditions

Last updated 2 October 2026

These terms apply when you book or use training sessions from ONO, a service run by Arovia Technologies Private Limited ("ONO", "we", "us"). By booking a session or buying a plan, you agree to them.

1. The service

ONO sends a certified personal trainer to your home, with the equipment needed for your session. Sessions run for 50–60 minutes and cover the format you chose, such as strength, HIIT, cardio, strength & conditioning, yoga, mobility or couples training. We serve the areas listed on our website.

2. Plans and payment

• Plans are sold as monthly or weekly packs of sessions at the prices shown on our website at the time of purchase. Prices include all applicable taxes unless stated otherwise.
• Monthly plans are valid for 30 days and weekly plans for 7 days from the first session. Sessions not used within the validity period lapse, except during an approved pause.
• If you move from a weekly plan to a monthly plan, the full amount of your current weekly payment is credited against the monthly plan.
• Couple pricing is available on request. A couple session is one trainer training two people in the same home at the same time.
• Payment is due before the plan starts.

3. Scheduling, cancellation and pausing

• You can cancel or reschedule a session free of charge up to 1 hour before it starts. A session cancelled later than that, or missed without notice, counts as used.
• If your trainer is unavailable, we will arrange a replacement trainer or reschedule the session at no cost to you.
• You can pause your plan for up to 2 weeks, for travel, work or rest. Your remaining sessions carry over and the validity period is extended by the length of the pause.

4. Refunds

Plans are non-refundable once the first session has taken place, except where ONO cannot deliver the sessions you paid for. In that case we will refund the unused sessions on a pro-rata basis. If you cancel before your first session, we will refund the full amount.

5. Your health and safety

• Before your first session, tell us about any medical condition, injury, pregnancy or medication that may affect your training. If you have a heart condition or have been advised against exercise, get clearance from your doctor first.
• ONO trainers are fitness professionals, not doctors. Nothing in our sessions or on our website is medical advice, diagnosis or treatment.
• Stop and tell your trainer straight away if you feel pain, dizziness or discomfort during a session.
• Exercise carries some risk of injury. You take part voluntarily and agree to follow your trainer's instructions.

6. Your home and conduct

• Please provide a clear, safe space of about 2 m × 2 m for each session.
• We expect respectful behaviour from our trainers and our members. We may end a session or a plan if either party's safety or dignity is at risk.
• Please do not arrange paid sessions directly with an ONO trainer outside ONO while you or the trainer are working with us, or for 6 months after.

7. Equipment

Your trainer brings the equipment for each session. Please take reasonable care of it. You are responsible for any damage caused deliberately or through misuse.

8. Liability

To the extent allowed by law, ONO is not liable for any injury, loss or damage arising from your training, except where it is caused by our negligence. Our total liability for any claim is limited to the amount you paid for the plan in question.

9. Changes

We may update these terms or our prices from time to time. Changes apply to plans bought after the update. We will post the current version on this page.

10. Governing law

These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts in New Delhi.

11. Contact

Arovia Technologies Private Limited · CIN U62099DL2026PTC462464
KH No 201/2, 1st Floor, Neb Sarai, South Delhi, Delhi 110068
[email protected] · 8287773411